FAQ

WHAT ARE YOUR DELIVERY OPTIONS?

We use standard courier services all around the world, for detailed information about shipping, please see our shipping info.

DO YOU OFFER NEXT DAY DELIVERY?

Nope, currently we do not offer next day delivery. 

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

This depends on your distance from our hub in Vienna, Austria. For information about shipping time, please see our shipping info.

SOMETHING FROM MY ORDER IS MISSING, WHAT DO I DO?

Please get in touch with us via e-mail, hello@easternloveaffair.com, we will find a solution.

HOW DO I CANCEL MY ORDER?

For managing your orders please check your customer account on our website or just drop us an e-mail at hello@easternloveaffair.com.

WHAT ABOUT RETURNS AND REFUNDS?

We can do! Please visit our section "Refund policy" for detailed information. In short, we do accept returns and do refunds within 30 days, before sending back the parcel you need to get a return authorization from us via email - hello@easternloveaffair.com - and you have to take care of the shipping costs back to us.

DO YOU OFFER FREE RETURNS?

Nope, we do not.

DO YOU HAVE AN EXTENDED CHRISTMAS RETURNS PERIOD?

Of course! As long as the goods are unused and in the same condition you recieved them, we accept products in the first half of january, also outside of the 30 days period.

CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE?

Yes, as long as the goods are unused and in the same condition you recieved them, and you are within the 30 days. Please get a return authorization from us via email hello@easternloveaffair.com.

WHAT HAPPENS IF I’M NOT IN TO RECEIVE MY DELIVERY?

Bummer! If you are not at home, the courier usually leaves a note about the delivery attempt with instructions what happens next. Deliveries are usually during working days, so you might think about giving your work address to be there to accept the deliveries.

DO YOU INCLUDE INVOICES OR PRICES IN THE ORDER?

Nope! We only include a delivery note without prices, only quantities.

CAN I ADD A GIFT MESSAGE TO MY ORDER?

Certainly! Please add it in your comments or send us an e-mail at hello@easternloveaffair.com, we will do our best.

DO YOU DELIVER TO BFPO ADDRESSES?

Nope, we do not. 

IS EASTERN LOVE AFFAIR SECURE?

Yes! We are working with Shopify to host our webshop and we are using Stripe and Paypal for payments, all three services are used since many years by many people with the highest safety standards.

HOW DO I SET UP AN ACCOUNT?

Easy! You either use the little person symbol on the upper right part of the website, or you can also register during the checkout process.

I’VE FORGOTTEN MY PASSWORD; CAN YOU RESET IT PLEASE?

Of course! Either you use the little person symbol on the upper right part of our website or you drop us a line at hello@easternloveaffair.com

HOW CAN I MANAGE MY PERSONAL DATA?

Just send us an e-mail at hello@easternloveaffair.com or edit or delete your data from the "My Personal Data" section in our footer.

HOW DO I ADD OR REMOVE MYSELF FROM YOUR MAILING LIST?

You can subscribe to our Newsletter on our Homepage. Should you decide to take a break from our Newsletters (sorry to see you leave!) you can unsubscribe by clicking the "Unsubscribe" link in the footer of our Newsletters. You can also request this via e-mail at hello@easternloveaffair.com or from the "My Personal Data" section on our website (you find this in our footer).